Building a trustworthy housing ecosystem together
Whether you are exploring iLIVVERS, using Roommate or Map, managing your Profile, asking questions through Ask iLIVV, using Check, building trust through Trust Mark, communicating through Messages, Audio or Video, posting Moments and sounds, buying or selling in iSHOP, posting or applying for jobs, hiring a professional, using Boost or iLIVV Pro, referring someone to iLIVV, or seeking help through FAQ and Support, your behaviour contributes to the quality of the ecosystem.
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Be genuine on iLIVV
Use iLIVV honestly and represent yourself accurately. Your profile, identity and information should not intentionally create a false impression about who you are, what you do or your relationship to a property, service or housing opportunity.
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Respect every iLIVVER
iLIVV brings together people with different housing needs and roles, including home seekers, tenants, landlords, property owners, estate agents, roommates, service providers and other members of the housing ecosystem. Treat people respectfully and professionally.
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No impersonation or fake identities
Do not pretend to be another person, landlord, tenant, estate agent, property owner, service provider, company or iLIVV representative. Do not create misleading accounts intended to deceive or manipulate other users.
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Keep housing information accurate
Information shared on iLIVV should be truthful and reasonably current. This includes property descriptions, location, availability, pricing, photographs, facilities, roommate information, service information and other details that may influence a housing decision.
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Only represent properties you are authorised to represent
Property owners and representatives should only publish or promote properties they own or have appropriate authority to represent. Do not claim ownership, management or agency authority that you do not have.
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Keep Roommate information genuine
Roommate profiles and opportunities should accurately describe the relevant living arrangement and expectations. Do not use Roommate to create fake opportunities, mislead people, exploit users or engage in harassment or unwanted behaviour.
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Use Explore iLIVVERS responsibly
Explore iLIVVERS is part of the community layer of the housing ecosystem. Do not use it to stalk, harass, impersonate, spam, manipulate or repeatedly contact people in ways that are inappropriate or unwanted.
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Use Map responsibly
Do not intentionally provide misleading property or location information. Respect location privacy and do not use information discovered through iLIVV to threaten, intimidate, stalk or otherwise harm another person.
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Protect personal and housing information
Do not publicly expose or misuse another person’s NIN, passport, driver’s licence, phone number, address, financial information, private messages, property documents or other sensitive information. Exercise appropriate care when sharing your own information.
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Use Ask iLIVV responsibly
Ask iLIVV is designed to help people understand housing-related information and use the iLIVV intelligence layer. Do not deliberately use the feature to generate, promote or distribute deceptive, abusive, fraudulent or unlawful material.
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Understand what Ask iLIVV provides
Information provided through Ask iLIVV is intended to assist users in understanding housing information. Users should consider the context and carry out appropriate checks or obtain professional advice where a matter requires specialist judgement.
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Use iLIVV Pro and Ask iLIVV fairly
iLIVV Pro and Ask iLIVV are iLIVV’s paid monthly plans. iLIVV Pro includes unlimited iSHOP listings, posting roles on Jobs, listing tools and the Trust Mark; Ask iLIVV gives a larger daily Ask iLIVV allowance. Users must not attempt to bypass access controls, share or resell a paid account, misuse paid functionality, abuse service limits, dispute a genuine charge in bad faith, interfere with the feature or use it in a way that violates iLIVV rules or applicable terms.
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Use Check responsibly
Check is intended to help users examine housing and property information. A check or trust-related result should not be deliberately misrepresented as an absolute guarantee or used to create a false sense of certainty. Users should make appropriate decisions based on the information available to them.
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Respect the Trust Mark
Trust Mark is an iLIVV trust signal. Do not forge, copy, alter, transfer, falsely display or otherwise misuse another person’s Trust Mark or trust information. The Trust Mark is held by members who have confirmed their identity and have an active iLIVV Pro plan. Do not present it as a guarantee that a person, property or service is completely risk-free.
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Use Messages, Audio and Video respectfully
Messages, audio calls and video calls are for appropriate communication between users. Do not use them for harassment, threats, intimidation, sexual harassment, extortion, fraud, deception, unwanted repeated contact or other abusive behaviour. Audio and video interactions should be based on appropriate consent and respect.
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No housing scams or deceptive opportunities
Do not use iLIVV to advertise fake properties, fictitious housing opportunities, false roommate arrangements, misleading services or other schemes designed to deceive people. Do not deliberately misrepresent your authority, identity, property or service.
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Reviews and reputation must be genuine
Reviews, ratings and reputation signals should reflect genuine experiences. Do not create fake reviews, manipulate ratings, coordinate false feedback, threaten someone over a review or deliberately spread false information to damage another person’s reputation.
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No discrimination, hate or abusive conduct
Do not use iLIVV to promote hateful, degrading or discriminatory conduct against people or groups. Housing discussions and interactions should remain respectful and comply with applicable laws and iLIVV requirements.
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No spam or platform manipulation
Do not use fake accounts, repetitive posts, artificial engagement, automated abuse or coordinated activity to manipulate visibility, reputation, recommendations, community discussion or other iLIVV signals.
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Use Boost responsibly
Boost is an optional, one-time iLIVV feature that gives eligible posts, listings, roommate profiles, jobs and iSHOP items increased visibility for a set number of days. Boost does not make misleading, inaccurate, prohibited or abusive content acceptable. Users must use Boost in accordance with the applicable iLIVV terms and product rules.
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Respect content and intellectual property
Only share photographs, videos, documents, property descriptions, trademarks and other material that you have the right to use. Do not knowingly upload or distribute another person’s protected content without appropriate permission. When you add a sound to a post, use only the sounds iLIVV offers; do not upload or play copyrighted music you do not have the right to use. If a picture, video or sound in your post is substantially made with AI, mark it as AI-generated when you post it.
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Use referrals responsibly
Inviting people, including through the Referral Challenge, is intended to help people bring others into the iLIVV ecosystem. Referral Coins are in-app credits with no cash value. Do not use referrals for spam, harassment, deception, fake or duplicate accounts to earn Coins, manipulation or other activity intended to abuse the platform.
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Keep the housing community useful
Posts, Moments, comments, profiles and conversations should contribute positively to the iLIVV ecosystem or remain appropriate to their context. Avoid deliberately misleading information, irrelevant spam, abusive content and behaviour that reduces the usefulness of the platform for others.
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Report suspicious or unsafe activity
Help protect the ecosystem by reporting suspicious profiles, misleading properties, fake accounts, scam attempts, document misuse, abusive behaviour or other activity that may put iLIVVERS at risk. Where appropriate, preserve relevant evidence such as screenshots, listing details or messages.
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Use FAQ and Support when you need help
iLIVV provides FAQ and Support resources to help users understand the platform and raise concerns. Use the available support channels when you need assistance, need to report an issue or believe another user or listing may require review.
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Everyone contributes to trust
The quality of iLIVV depends on the behaviour and information of everyone in the ecosystem. Be honest, communicate respectfully, protect sensitive information, use iLIVV features responsibly and help others make better-informed housing decisions.
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Prioritise safety when meeting in person
iLIVV can help people connect around properties, roommates and housing-related services. When arranging a property viewing, roommate meeting, service appointment or other in-person interaction, use reasonable safety precautions and do not use an iLIVV connection to threaten, exploit or endanger another person.
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No coercion or exploitation
Do not pressure, manipulate, intimidate or exploit another person in connection with a property, housing opportunity, roommate arrangement, service or other interaction on iLIVV.
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Keep listings and services up to date
When a property is no longer available, an iSHOP item is sold, a role is filled, a roommate opportunity changes, or a service is no longer being offered, the responsible user should update or remove it promptly. Do not post the same property or item more than once, and do not bulk-upload listings you are not authorised to market.
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Do not use iLIVV to facilitate prohibited activity elsewhere
Do not use iLIVV to identify, target or recruit people for scams, harassment, exploitation or other prohibited activity and then move that conduct to private channels, external platforms or other forms of communication.
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Protect your iLIVV account
Keep your account credentials secure and do not allow another person to improperly access or use your account. Do not attempt to access, take over or interfere with another person’s account.
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Do not abuse iLIVV features or systems
Do not attempt to bypass technical restrictions, manipulate platform systems or interfere with iLIVV features including Explore iLIVVERS, Roommate, Map, Profile, Ask iLIVV, Check, Trust Mark, Messages, Audio, Video, Moments and sounds, iSHOP, Jobs, Find a Pro, Boost, listing uploads or iLIVV Pro.
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Respect safety and moderation processes
iLIVV may review reported profiles, properties, listings, posts, messages or other activity. Do not retaliate against someone for making a genuine report or attempt to interfere with a platform safety review.
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Support respectful participation
iLIVV should be accessible and respectful to people participating in the housing ecosystem. Do not deliberately demean, target, exclude or abuse another person because of their background, circumstances or role within the ecosystem.
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Post in the right place
Share general conversations, questions and experiences in ILIVVERS. People is for professionals and service providers to share their work, services and results. Property listings belong in the listing form or the listing upload, not in posts. Do not use the wrong place to avoid a rule or to gain unfair visibility.
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Sell and buy honestly in iSHOP
Only list items you own or are allowed to sell, and describe them accurately, including condition, defects and what is included. Do not list prohibited, stolen, counterfeit, unsafe or illegal items. Be clear about price, pickup or delivery and any delivery fee. Buyers should only request what they genuinely intend to buy, and reviews must come from real purchases.
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Post and apply for jobs genuinely
Only publish roles that are real, current and posted with the employer’s authority, through a verified company page. Never ask applicants for money, deposits or fees, and do not use a job post to collect personal information you do not need. Applicants should give honest information about themselves.
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Use Find a Pro fairly
Describe the work you need honestly. Providers should quote fairly, deliver what they agree and keep reviews genuine. Do not pressure anyone to agree terms that are not what was quoted. Reviews must come from real work.
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Keep payments honest and on iLIVV
Pay for iLIVV Pro, Boost and any other iLIVV purchase only through iLIVV’s checkout. Where iLIVV offers payment protection for a transaction, use it for that transaction. Do not ask anyone to pay you through a link, account or app that is not what you agreed, and do not try to avoid fees by moving an agreed transaction elsewhere. Always check the person, item and payment details before sending money; iLIVV does not automatically become a party to private transactions between users.
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Subscriptions, charges and refunds
iLIVV Pro and Ask iLIVV renew every month only if you chose automatic renewal when you paid by card. You can cancel renewal at any time on the Plans page and keep the plan until the end of the period you paid for. Contact Support promptly if you see a charge you do not recognise. Do not use chargebacks or false claims to get a service you have used.
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These guidelines can evolve
As iLIVV develops its housing ecosystem, new features, services and community risks may emerge. These guidelines may be updated from time to time to reflect how iLIVV operates and to support the safety, trust and usefulness of the ecosystem. Changes are published on this page, and the date of the latest update is shown below.
Reporting
Help us protect the ecosystem
If you see something that appears unsafe, deceptive, abusive or inconsistent with these guidelines, report it through the available iLIVV reporting or support channels. Include enough information to help the team understand the issue and identify the relevant account, property, listing, post, message or interaction.
Enforcement
Protecting iLIVVERS and the housing ecosystem
iLIVV may review reports and investigate activity that may violate these Community Guidelines or applicable platform terms. Depending on the circumstances, iLIVV may remove content or listings, restrict features, limit visibility, suspend an account or terminate access where permitted by the applicable terms.
These guidelines operate alongside the iLIVV Terms & Conditions, Privacy Policy and other applicable agreements. Where a legal agreement governs a specific matter, the applicable legal agreement takes precedence.
Last updated 31 October 2026. These Community Guidelines are platform standards designed to support a respectful, trustworthy and safer iLIVV housing ecosystem. They are separate from iLIVV’s legal agreements and Privacy Policy.