How to delete it
- Sign in to iLIVV (app or website).
- Open Profile, then Security (iLIVV Security).
- Under Delete Account, enter your current password, type DELETE MY ACCOUNT, and confirm.
Deleting an account is permanent and cannot be undone. If you cannot sign in, first reset your password. If you still cannot, email info@ilivv.africa from the address you registered with, with the subject “Delete my iLIVV account”, and we will confirm by email.
What is deleted
- Your profile, and any provider, roommate, realtor or landlord profile
- Who you follow and who follows you, your saved homes, saved posts, reactions, shares and reposts
- Notifications, stories, roommate requests and your Ask iLIVV history and balance
- Identity verification records and evidence you uploaded
- Your sign-in: your name, username, email address, phone number and date of birth are removed and the account can no longer be signed in to
What changes
- Listings you own are archived and their photos are removed
- Viewing requests you made are cancelled
- Conversations you were in stay for the other people in them, and show that you left
What can remain
- Posts, comments and messages you wrote that other people have interacted with can remain, shown as "Deleted iLIVV Member" with no link to you
- Payment and receipt records and a short record that the account was closed may be kept where the law requires it or to prevent fraud and abuse
Details are in the Privacy Policy.